IAAI-Front Desk Administrative Assistant

Global Leaders in Fire Investigation®

IAAI-Front Desk Administrative Assistant

Title: Front Desk Administrative Assistant
Supervisor: Director of Administration

Summary of Position:

The Front Desk Administrative Assistant is tasked with performing a variety of administrative and clerical tasks. Duties include providing support to the Director of Administration, employees, members and the Board by assisting in daily office needs and coordinating the organization’s general administrative activities.

Position Responsibilities:

• Answer incoming calls
• Document management (file/copy/scan)
• Provide customer service to members and clients
• Check and respond to incoming emails
• Check and respond to incoming faxes
• Process incoming mail – date stamp and distribute
• Coordinate shipping and handling of all incoming/outgoing packages
• Process ITC Awards
• Order office supplies
• Maintains Team Up Calendar for Board of Director’s travel and trade shows
• Contact property management and vendors regarding office maintenance

• Process Accounts Receivables
• Enter Receivables into database
• Enter Receivables into Excel
• Scan checks and give to Bookkeeper
• Process credit card payments
• Process incoming certification packets

• Certification Coordinator
• Membership Coordinator
• Director of Administration & Editor, Fire & Arson Investigator
• Executive Board
• Board as a Whole
• Members at Large
• Training Coordinator
• Awards Committee Chair

• Associates and/or Bachelor’s degree required


• Two years of administrative experience
• Two years industry related experience

Technical Requirements:

Proficiency in the following software programs are necessary for this role:
• Outlook
• Word
• Excel
• Database experience
• PowerPoint

Knowledge, Skills, and Abilities:

• Knowledge of filing systems
• Proofreading
• Critical thinking
• Multitasking
• Typing skills
• Strong work ethic and interpersonal skills
• Detail and customer service oriented
• Interpersonal skills
• Customer service orientation
Location: Crofton, MD
Contact: Send cover letter and resume to: IAAIjobs@firearson.com.